28 September 2018

The prospect of starting a new client journey always creates a buzz at Leading Edge, and we’re delighted that Whitbread has engaged us for support with the sustainable changes needed to achieve its plans for future growth.

Building great relationships

Caroline Hampson is a Leading Edge Team Coach supporting Whitbread. She explains the context for this change journey as:

“The need for change facing Whitbread is typical in big organisations today. Whitbread is a strong business with ambitious plans and a good track record of both delivering great performance and having a positive culture. However, it recognises that what has served it well in the past but isn’t sufficient for future growth plans – continued and substantial investment in people is essential to keep up with the pace of change.”

About Whitbread

Whitbread operates some of the UK’s most successful hospitality brands with established brands including Premier Inn, Beefeater, Brewers Fayre and Table Table.

The business has ambitious growth plans over the next five years. With people at its heart, Whitbread has a vision to grow its successful brands by building a strong Customer Heartbeat and with Winning Teams that make everyday experiences special for customers.

Team Coach Insights

Caroline Hampson

Leading Edge Team Coach

“Working with Whitbread excites me because there’s a clear appreciation of how important this change journey is and that sustained growth doesn’t happen overnight. Whitbread appreciates that for teams to perform, they need awesome leadership and aligned purpose and priorities. There’s real clarity on what this awesome leadership looks like and we’ll bring our experiences of successful change to the programme to help Whitbread’s teams bring this great picture of leadership to life.”