Through this programme, Leading Edge engaged the whole store support network to drive successful and sustainable change. And we regularly shared the programme design with Divisional Directors and Regional Leaders, to align on accountabilities and responsibilities, tweaking the design in partnership to gain support and buy-in.
Two core themes underpinned this change journey to create high-performance partnerships between Store Managers and Design Consultants that feed off an optimum environment and enhance the ability of Design Consultants to positively impact store performance:
- Reframing Identity – gaining clarity around the identity and purpose of every role in support of Design Consultant success
- Side by Side Coaching – creating a movement towards coaching-focused performance conversations with impact
Our ‘nudge’ event for Regional Leaders and Store Managers created a sense of excitement around the journey while starting the focus on identity ahead of the first set of Store Manager workshops. In these, we focused on what was going on in their worlds, using the Skill Will Matrix to understand their starting point before moving on to introduce the concept of coaching while developing coaching skills.
The Design Consultant workshops followed. We focused on high-performing teams and winning behaviours as part of developing understanding of the performance conversation. Within these sessions, Design Consultants took ownership for their own development and progress towards high-performance partnerships in-store, contracting this partnership with their nominated Manager.
Between workshops, Leading Edge Team Coaches ensured touchpoints to encourage reflection and looking forward in equal measure.
The final phase of this journey is focusing on empowering and enabling Design Consultants to create a best practice support community for ongoing sharing, stimulation and success.
Further support for Wickes
The Wickes annual winter roadshow was a fantastic opportunity for Leading Edge to further support the journey and highlight the important role of high-performance partnerships in ‘thinking big’. Through pre-recorded videos, Leading Edge Team Coaches talked about how holding high-performance partnerships at the heart of target setting would allow store teams to flourish during the massive winter opportunity ahead.
With ongoing coaching significant for longevity, Wickes has recruited internal coaches. Leading Edge designed and facilitated two workshops focused on developing coaching skills linked to performance conversations with impact, with six further workshops planned for 2023 to keep the momentum alive.