TalkTalk has provided fibre, broadband, landline, TV and mobile services to customers since the early 2000s and prides itself on being an innovative challenger brand in the market.
In 2021, TalkTalk engaged Leading Edge to support its new leadership development programme – Leading With Every Fibre – for 450 people leaders across all levels of the organisation.
Following a period of business transformation, TalkTalk needed people to step up to leadership positions, which for many would be a new role with new people leader responsibility, requiring a shift in mindset. Supporting these new leaders to understand and see their influence as part of this new role and to have confidence to portray the leadership competencies was significant for TalkTalk.
Leading Edge were initially brought in to support TalkTalk with the design and delivery of an engaging launch event for this new programme, one that would bring to life the relaunched company values and leadership competencies while directing learners to an internal portal for self-development tools. Quarterly events around business-critical themes would continue the leadership journey, and our relationship with TalkTalk evolved and grew when we were asked to partner with them to design and facilitate two of these events per year.