With more than 12,000 employees helping six million holidaymakers to visit 80+ worldwide destinations each year, TUI is the UK’s leading travel brand. It combines all the elements of a memorable holiday with personal service, whether customers are booking through the website, in store, using the app or speaking to a colleague in its contact centre.
Keeping ahead of the travel industry and providing the service and experience that backs up the company’s ‘Discover your smile’ mission is a key focus. In a constantly changing and highly competitive sector such as travel and tourism, it’s the people who make the difference – TUI has been voted the ‘World’s Best Leisure Airline’ at the World Airline Awards for five years running.
Under the direction of new CEO Dawn Wilson, the organisation is investing in its people with this year-long cultural change programme.