Month: July 2014

Fiery Fred, Sunshine Sally and the importance of Self Awareness

We had a lot of fun at the recent Bira High Street Conference, determining whether our independent retail colleagues felt they were more Fiery Fred than Sunshine Sally. We were of course introducing attendees to Insights Discovery – the behaviour profiling tool we use at the OSS Foundation school. Although we only used a snapshot

Leaders who leave… and the team that stays behind

The announcement that M&S CFO Alan Stewart is departing to join ‘rival’ Tesco certainly ruffled a few media and shareholder feathers yesterday (10 July 14) with the internal appointment of Paul Friston, to hold the reigns while the recruitment process in underway. What should Paul and other M&S leaders do to minimise the impact on