Month: March 2014

Could you do Social Media cold turkey?

This week’s business trip to China put the whole ‘value of social media’ debate into perspective for me on a personal level… In a country that has no access to Facebook or Twitter, I was surprised to realise that I was in fact, embarking on 36 hours of ‘forced social media cold turkey’! As a

Giants Wizards and Dwarfs in Japan

Our recent adventure in Japan has highlighted just how important communication is.    Five days in Tokyo without being able to read a single letter that’s familiar, using hand signals that offend rather than invite and the energy for karaoke! With the Japanese culture founded on respect for both others and the environment, using these themes

The Co-operative Group … Rome is burning

From a people perspective it’s been a fascinating few days at the Co-op (and a story that will continue to run for a few more no doubt!) Rich in learning for us all and a case study in how social changes impact business cultures. The requirement to have a burning platform to initiate change seems

Omni Channel – and training the CEO

Last night (4 March) I spoke about Omni Channel retailing at the launch of the Southampton Solent University Retail Network. I covered the obvious (the advancements being great for customers – more choice, uber-convenience and transparent value for money.) I also reflected on the stratospheric levels of investment – and the need to train the

Martyn Phillips speaks at the launch of Solent Retail Network

Omni channel retailing and how HR can support Martyn was a keynote speaker at the industry event which discussed an omni-channel approach to retailing. The launch event was an exciting opportunity to hear from three industry key speakers on their experience of omni-channel retailing. Today’s consumers want to use all available shopping channels simultaneously, including